Every passenger on board any bus of the Amour Mezam Company Ltd (hereinafter called « The Company ») shall be carried subject to the following terms and conditions which shall form the contract of carriage.
1- Capacity of Bus
The passenger capacity and speed limit of each bus are indicated on the bus. Passengers are advised to insist on compliance by the driver or agents of the company.
2- Information on bus ticket
Every passenger must give full and official information of his/her identity at the time of registration and obtainment of the ticket. Every passenger must produce a valid bus ticket issued by the Company before embarking and no passenger will be allowed to travel in the name of another person or without a valid ticket. Every passenger must while on board carry on him/her valid identity documents. The Company will not be responsible for any loss or inconvenience caused to a passenger who at any official check point by the Police is found to be travelling without valid identity documents.
3- Validity of ticket
The validity of this ticket is 30 days from date of purchase and is subject to the notices and conditions above. The ticket must be retained in a good condition. No refunds will be made in respect of lost, mutilated or stolen tickets.
4- Arrival time of passengers
Passengers must be at the terminal at least thirty (30) minutes before the indicated departure time shown on the ticket. The company shall not be responsible for any loss or inconvenience suffered by any passenger not respecting this time limit.
5- Comportment of passengers on the bus
Passengers are required to behave in a reasonable, sensible and lawful manner on board the bus and are not permitted to smoke on board, have electronic equipment at a high volume, carry on board intoxicating liquor for the purpose of consuming it, enter or remain on the company’s bus when drunk or under the influence of drugs, bring onto the bus or have in their possession when on them any drugs or medical products other than for medical purposes.
6- Change of bus or time of departure
The company reserves the right to refuse entry to or remove from the company’s buses any passenger who is a nuisance or is abusive or threatening any other passenger or staff or who shall appear in the opinion of the driver or official of the Company to be in any breach of the above conditions and any passenger so refused or removed shall not be entitled to any refund or compensation from the Company whatsoever and the Company shall have no liability whatsoever to such passenger.
The company may without notice substitute or alternate carriers or vehicles, and may alter or omit stopping places in case of necessity. Schedules are subject to change without notice. Cancellation or postponement of a trip by the passenger which must be made at least two hours before the time scheduled for the bus to take off shall attract a service charge of 15% of the price of the ticket.
7- Bus stops
Our buses stop only at Amour Mezam Co. Ltd transport terminals and at other designated and authorised bus stops. The driver will at any such stop inform the passengers of the time to be spent at such point and any passenger who chooses to stay longer than the time announced by the driver does so at his/her own risk and the company shall not be liable for any loss or inconvenience caused to a passenger who misses the bus in transit because such passenger did not respect such time limit.
8- Luggage
Neither the Company nor any of its servants, agents or subcontractors are common carriers. Luggage and personal property for carriage will only be accepted on board on the following conditions:
The company will not be liable for loss or damage to the passenger’s luggage or to any possession of the passenger unless such loss or damage is caused by the negligence on the part of the company, their servants or agents and in any event, the liability of the company under such circumstances irrespective of the aggregate value of the passenger’s luggage shall be limited to 150.000FCFA or its equivalen
9- Monetary items
The Company has the possibilities of helping passengers to transfer money in CFA from one bus terminal to the other. Passengers are not allowed to carry on board important sums of money and the company shall not be liable for any loss of money whatsoever if carried on board by a passenger.
“Money” for these purposes shall include local and foreign currency, valuable securities such as cheques, money orders, banker’s drafts, premium bonds and certificates.
It is recommended that passengers take out insurance to cover their luggage particularly their items of value.
10- Dangerous, illegal or contraband goods
Unforeseen mechanical problems, delays on or closure of service routes due to severe weather, police directions, accidents or other emergencies, acts of war, vandalism, or terrorism, delays due to fire or damage at a coach station, unforeseen traffic delays, industrial action by third parties, problems caused by other customers, the coach being held or delayed by a police officer or government official, other circumstances affecting passenger’s safety, technical difficulties with vehicles etc.
11- Safety of passengers and luggage
The company undertakes to use its best effort to carry the passenger and luggage with reasonable dispatch. The times shown on tickets, timetables or elsewhere are not guaranteed and form no part of this contract.
12- Non waiver of contract
No agent, servant or representative of the company has the authority to alter, modify or waive any of the provisions of the contract. The company reserves the right to refuse carriage of any person who has acquired a ticket in violation of applicable regulations of the company, transport rules and any other applicable regulations. Transportation fare is subject to change without notice.
13- Force majeure
Force majeur means those circumstances for which the company cannot be held liable and which prevent the company from conveying the passenger to his/her ticketed destination in the manner provided for in the contract. Examples of such circumstances are:
Unforeseen mechanical problems, delays on or closure of service routes due to severe weather, police directions, accidents or other emergencies, acts of war, vandalism, or terrorism, delays due to fire or damage at a coach station, unforeseen traffic delays, industrial action by third parties, problems caused by other customers, the coach being held or delayed by a police officer or government official, other circumstances affecting passenger’s safety, technical difficulties with vehicles etc.
Phone:
+237 233363755 / 233028183
Address:
Bamenda, Opposite PMI Mile 2 Nkwen
E-mail:
moc.mazemruoma@tcatnoc
Founded in 1998 in Bamenda, Amour Mezam Company Ltd is a leading Transportation Company providing transportation and logistics services to and from 13 towns in Cameroon with a large and modern fleet of buses and coaches.